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Closing a Query

Overview

 Queries should only be closed when the lender's response has fully resolved the enquiry. 

Closing a Query

  1. Open the resolved query.
  2. Review the lender's response.
  3. Select Yes when prompted:
    • Has this resolved your query?
  4. Select Close Query.

            The status will change to Closed.

            Before Closing

            Ensure:

            • All questions have been answered.
            • Supporting information has been reviewed.
            • No further clarification is required.

                  Reopening a Query

                  Closed queries cannot be reopened.

                  If a new issue arises, a new query should be raised.

                  Related Articles

                  • Understanding Query Statuses
                  • Responding to a Lender Response