How do I access Customer Support?
Short answer
Click the Support Icon at the bottom right corner of your VERSA screen.
Applies to
- All Users of VERSA
When to use this article
When a user is trying to access support.
Prerequisites
- User must be logged into VERSA
Steps
1. Log Into VERSA
2. Navigate to the Support icon at the bottom right corner of the VERSA screen
3. Click the Support Icon & Ask your question
Expected outcome
VERSA AI support will answer your question based on the Knowledge Base Article Published on the VERSA Knowledge Base
Troubleshooting
Issue 1: The Support Bot cannot answer my question
Fix : You will be handed off to a Human Support Agent who will fix your problem based on our Published SLA’s
Click the Support Icon at the bottom right corner of your VERSA screen.
Applies to
- All Users of VERSA
When to use this article
When a user is trying to access support.
Prerequisites
- User must be logged into VERSA
Steps
1. Log Into VERSA
2. Navigate to the Support icon at the bottom right corner of the VERSA screen
3. Click the Support Icon & Ask your question
Expected outcome
VERSA AI support will answer your question based on the Knowledge Base Article Published on the VERSA Knowledge Base
Troubleshooting
Issue 1: The Support Bot cannot answer my question
Fix : You will be handed off to a Human Support Agent who will fix your problem based on our Published SLA’s