How does ownership and assignment work?
Ownership and assignment depend on user role.
When to use this article
- How do I assign a query to myself?
- Can I transfer ownership?
- Why can’t I assign this to another user?
Prerequisites
- User must be an authenticated VERSA user
- User must have access to the query
- User must belong to a lender team or conveyancing firm
Key points
- Conveyancers can transfer within their firm only
- Lenders can assign queries to themselves from team pool