Understanding Query Statuses
Overview
Every query progresses through a series of statuses during its lifecycle.
Understanding these statuses helps you track progress and determine whether any action is required.
New
The query has been submitted and is awaiting review by the lender.
At this stage:
- The query has been received.
- No lender user has yet started working on it.
Open
The query is actively being reviewed by the lender.
At this stage:
- Investigation is underway.
- Additional information may be requested.
- Communication may continue between both parties.
Resolved
The lender has completed their review and provided a response.
The query is now awaiting your confirmation.
You must review the lender's response and determine whether the enquiry has been fully addressed.
Closed
The enquiry has been successfully completed.
A query reaches Closed status when:
- The lender marks the query as Resolved.
- The conveyancer confirms the response has resolved the issue.
- The query is closed.
Cancelled
The query has been cancelled.
Cancelled queries:
- Cannot be reopened.
- Cannot be edited.
- Remain available for historical reference.
Related Articles
- Responding to a Lender Response
- Closing a Query