Understanding the Query Lifecycle
Overview
Every query in VERSA Connect moves through a defined lifecycle. Understanding each query status helps lender users identify where a query is in the process and what action is required next.
A query status can be viewed from the Queries tab or within the Queries table.
Query Statuses
|
Status |
Description |
|
New |
The query has been submitted by the conveyancer and received by the lender, but it has not yet been assigned to a lender team member. |
|
Open |
The query has been assigned and is actively being reviewed by the lender. |
|
Resolved |
The lender has provided a response and the query is ready for the conveyancer to review. |
|
Closed |
The conveyancer has confirmed that the lender response has resolved the enquiry. |
|
Cancelled |
The query has been cancelled and can no longer be reopened or edited. |
How the Lifecycle Works
- The conveyancer creates a query by selecting the relevant property, topic, and subtopic.
- The query is submitted to the lender.
- The query enters the New status.
- A lender Query Processor assigns the query to themselves or another team member.
- The query status changes to Open.
- The lender reviews the enquiry and provides a response.
- The lender updates the query status to Resolved.
- The conveyancer reviews the lender’s response.
- If the conveyancer is satisfied, they close the query.
- If further clarification is required, the conveyancer selects No and the query returns to Open.
Important Information
Once a query has been Cancelled or Closed, it cannot be reopened or edited.
Best Practice
Review query statuses regularly to identify which queries require lender action and which are awaiting conveyancer review.
Related Articles
- What is a Lender Query Processor?
- Responding to a Query
- Understanding Send and Resolve