Skip to content
Sign in
Contact us
  • There are no suggestions because the search field is empty.

Uploading Supporting Documents

Overview

Supporting documents can be attached to a query to provide lenders with additional information and evidence.

Documents can be uploaded before submitting a query or when responding to an existing enquiry.

Uploading a Document

  1. Open the query.
  2. Select the Paperclip icon.
  3. Select Browse.
  4. Locate the document on your computer.
  5. Select the file.
  6. Click Upload.

              The document will be attached to the query.

              Uploading Multiple Documents

              Multiple documents can be uploaded where required.

              Ensure all files are relevant to the enquiry being raised.

              Removing Documents

              To remove an attached document:

              • Select the red cross beside the file, or
              • Select the Clear All icon.

              Best Practice

              Before submitting a query:

              • Confirm all documents are relevant.
              • Check documents are legible.
              • Ensure confidential information has been reviewed.
              • Creating a New Query
              • Responding to a Lender Response

                    Related Articles

                    • Creating a New Query
                    • Responding to a Lender Response