Skip to content
Sign in
Contact us
  • There are no suggestions because the search field is empty.

What are the Support SLA's?

Urgent Support Items: No Platform Availability. All users affected. 4 Business hours to rectify.


High Priority Support Items: Severe Platform Degradation. 6 Business Hours to rectify.

Medium Priority Support Items: Platform not functioning 100% but a workaround is/can be made available. Many or few users affected.  12 Business Hours to rectify.

Low Priority Support Items: Platform is functioning as it should, but a change / enhancement could be required.  There is a workaround available. All/Many or only 1 user to the system could be affected. 18 Business Hours to rectify.  

 

Note that all support items should start via accessing the VERSA Support Agent from within VERSA. Should the agent be unable to help with your problem, then a support ticket will be created for a Human Support Agent.