What do I do if my Support ticket has not been closed within the expected SLA?

Short answer

Please note that our Helpdesk monitors ticket turnaround times against our published SLAs, and we will be aware if a ticket has breached its SLA.

If you wish to raise a complaint, you may do so by accessing the VERSA AI Support Agent and submitting your complaint there.

Applies to
- All Users of VERSA

Steps
1. Log Into VERSA
2. Navigate to and select the AI Support Agent Tab within VERSA

3. Describe your Compliant or Compliment