What is VERSA Connect?
Overview
VERSA Connect is a secure communication platform that enables conveyancers and lenders to collaborate throughout the conveyancing process.
The platform provides a structured way to raise, manage, and resolve queries relating to mortgage applications and property transactions. By centralising communication, VERSA Connect helps improve transparency, reduce delays, and maintain a complete audit trail of all interactions.
When to use this article
- What is VERSA Connect?
- What does Connect do?
- Is Connect part of VERSA Convey?
- What is a PVQ?
Prerequisites
- User must be an authenticated VERSA user
- User must have access to VERSA Convey or VERSA Connect
Key points
- Conveyancers raise queries to lenders during the conveyancing process
- Lenders review, respond to, and resolve those queries
- Queries remain active until resolved and closed
Key Benefits
Using VERSA Connect allows you to:
- Raise queries directly with participating lenders
- Receive responses and updates in real time
- Upload supporting documentation
- Track the progress of enquiries through defined workflow stages
- Access property research tools
- Maintain a complete history of communications
Who Uses VERSA Connect?
Conveyancers
Conveyancers use VERSA Connect to:
- Submit enquiries to lenders
- Track query progress
- Respond to lender requests
- Upload supporting documents
- Manage case information
- Review and respond to queries
- Request additional information
- Manage query workflows
- Maintain communication record
Lenders
Lenders use VERSA Connect to:
- Review and respond to queries
- Request additional information
- Manage query workflows
- Maintain communication records
Query Lifecycle
Queries typically move through the following stages:
- New → Query submitted and awaiting review
- Open → Query actively being investigated
- Resolved → Lender has responded and is awaiting your review
- Closed → Query completed and accepted
- Cancelled → Query cancelled and no longer editable
Related Articles
- Logging into VERSA Connect
- Understanding the Homepage
- Creating a New Query
- Understanding Query Statuses