Who can resolve and close a query?
Only lender users can resolve queries, and only conveyancer users can close them.
When to use this article
- Why can’t I resolve this query?
- Why can’t I close this query?
- Who is allowed to do this?
Prerequisites
- User must be an authenticated VERSA user
- User must have the appropriate role (Lender or Conveyancer)
Key points
- Only lenders can mark queries as Resolved
- Only conveyancers can mark queries as Closed
- Rejected resolutions return the query to Open